Legal
Terms of Service
Terms governing your use of the Fixacar website
Last updated: September 2026
Please read these terms carefully
These Terms of Service ('Terms') govern your access to and use of the Fixacar website, online booking system, and AI chat assistant (collectively, the 'Service'), operated by Fixacar Automotive Services Pty Ltd ('Fixacar', 'we', 'us', or 'our').
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website. These Terms apply to all visitors and users of the Service.
1. Use of the website
You may use our website for lawful purposes only and in accordance with these Terms. You agree not to use the website in any way that violates applicable laws or regulations, transmits unsolicited or unauthorised advertising material, attempts to gain unauthorised access to any part of the website or its related systems, or interferes with or disrupts the integrity or performance of the website.
2. Online booking system
Our website provides an online booking system that allows you to request automotive service appointments at Fixacar locations. Submitting a booking request does not constitute a confirmed appointment until you receive a confirmation from us. We reserve the right to decline or reschedule booking requests at our discretion. Individual store policies regarding cancellations, rescheduling, and no-shows are managed by each store directly - please contact your preferred store for details.
3. AI chat assistant (Finn)
Our website includes an AI-powered chat assistant named Finn. Finn is designed to assist with general enquiries and booking requests. Responses provided by Finn are generated automatically and may not always be accurate, complete, or up to date. You should not rely solely on information provided by Finn for decisions of a technical, legal, or financial nature. Fixacar accepts no liability for any loss or damage arising from your reliance on information provided by the AI chat assistant.
4. Intellectual property
All content on this website - including text, images, logos, graphics, and software - is the property of Fixacar or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
5. Third-party services
Our website may contain links to third-party websites or integrate third-party services (such as Google Maps). These are provided for your convenience only. Fixacar does not endorse, control, or accept responsibility for the content or practices of any third-party website or service. Your use of third-party services is subject to their own terms and privacy policies.
6. Disclaimer of warranties
Our website is provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, Fixacar disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
7. Limitation of liability
To the fullest extent permitted by applicable law, Fixacar and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website or its content. Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law that cannot be excluded by agreement.
8. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.
9. Staff portal
Access to the Fixacar staff portal is restricted to authorised employees only. Unauthorised access to the portal is strictly prohibited. All information within the portal is private and confidential. Authorised users are bound by separate confidentiality and employment obligations in addition to these Terms.
10. Changes to these terms
We may update these Terms from time to time. Changes will take effect when posted to this page, with the date of last update noted at the top. Your continued use of the website after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
11. Governing law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.
For information on how we handle your personal data, please read our Privacy Policy.
Questions about these terms
If you have any questions about these Terms of Service, please contact us: